Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.
Returned merchandise that is damaged upon receipt will not be credited.

Customers are responsible for the initial shipping cost.

Custom displays and customized products, including orders with custom text, imprinting or graphics are non refundable.

Special Note: Customers returning items that were received damaged, defective and/or miss-shipped products please call Customer Service at 1-888-823-9222 (Mon-Fri: 8:00AM - 5:00PM PST) / for resolution.

Return Procedure

Please review our Return Policy before completing these steps.

Standard Package Shipments (UPS/FedEx delivery):
Please contact us so an RMA number can be generated for your return.
Please fill out the return form completely and return it with your package.
Returns without a return form WILL NOT be accepted.
Failure to fill in all required fields will delay the processing of your return.

Freight/Pallet Shipments (including display cases):
Please contact us so an RMA number can be generated for your return.
Clearly write/label all sides of the shipment with the assigned RMA number.
Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.

Please allow 15 days from the date we receive the return for inspection and credit where due.

Any questions please feel free to contact us. We'll get back to you as soon as we can.

Call us Tel: 1-888-823-9222 (Mon-Fri 8:00AM-5:00PM PST)